Last updated: 01 November 2026
At BHRAM, we respect your privacy and understand the importance of keeping your personal information safe. This Privacy Policy explains what information we may collect when you visit our website, place an order or contact us, and how that information is used.
By using our website, you acknowledge this policy, subject to any consent required by applicable law.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following information:
* Personal details: Your name, email address, phone number and shipping or billing address.
* Order information: Products purchased, sizes, order number, order status and transaction-related details.
* Payment information: Payments may be processed through third-party payment providers. We do not intend to store complete card details on our own systems.
* Communication details: Information you share when contacting us about an order, product or complaint.
* Technical information: Information such as your IP address, browser type, device details and website usage data, where collected through our website or service providers.
We aim to collect only the information reasonably needed to operate our business and provide our services.
2. HOW WE USE YOUR INFORMATION
We may use your information to process and deliver orders; send order confirmations and delivery updates; respond to questions and complaints; process eligible returns, exchanges and refunds; improve our products and website; detect fraud and maintain security; meet legal requirements; and send promotional communications where permitted and, where required, with your consent.
3. PAYMENTS
Payments may be handled by secure third-party payment providers. Your payment information may be subject to the privacy policies and terms of those providers. Please review the relevant payment provider's terms when completing a transaction.
4. SHARING OF INFORMATION
We do not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to run our business, such as delivery and courier partners, payment processors, website hosting and e-commerce providers, customer support or analytics providers, and authorities where required or permitted by law.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website or its service providers may use cookies and similar technologies to support website functionality, remember preferences, understand website performance and, where enabled, provide relevant marketing. You may be able to manage cookies through your browser or the consent options available on our website. Disabling certain cookies may affect some website features.
6. DATA SECURITY
We take reasonable steps to protect the information we handle against unauthorised access, misuse, alteration or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, legal obligations, dispute resolution and record keeping. When information is no longer required, we will handle its deletion or disposal in accordance with applicable law and our retention practices.
8. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or raise a privacy-related concern. Some information may need to be retained where required by law. To make a privacy request, contact us using the details below. We may need to verify your identity before responding.
9. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information improperly, please contact us so we can review the matter.
10. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their policies before sharing personal information with them.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements. Any updated version will be published on this page with a revised date.