RETURN & EXCHANGE POLICY

Last updated: 01 November 2026

At BHRAM, we want you to feel confident about every purchase. We take care in preparing our products, and if something is not right with your order, we want to know about it.

Please read our Return & Exchange Policy before placing an order.

1. RETURN AND EXCHANGE WINDOW

Please contact us within 7 days of delivery if you receive a damaged, defective or incorrect product, or if you wish to request an eligible size exchange. Requests must be submitted within this period so our team can review the issue and guide you through the process.

2. ELIGIBLE REASONS FOR A RETURN OR EXCHANGE

You may contact us for assistance if you receive a damaged or defective T-shirt; receive a product different from the one ordered; notice a printing issue or another verified product defect; or wish to request a size exchange, subject to eligibility and stock availability. Each request will be reviewed based on the circumstances and applicable consumer protection requirements.

3. CONDITIONS FOR RETURNS AND EXCHANGES

Where applicable, returned products should be unused, unworn and unwashed; be in their original condition, with tags and packaging where provided; not show signs of damage caused after delivery, misuse or improper care; and be accompanied by valid order details. These conditions do not limit your rights in cases where applicable law requires a different outcome, including certain defective or incorrect products.

4. HOW TO REQUEST A RETURN OR EXCHANGE

Step 1: Contact us at [Your official support email] or [Your business WhatsApp number].

Step 2: Share your order number, the reason for your request and clear photographs or videos if the product is damaged, defective or incorrect.

Step 3: Our team will review your request and let you know whether it is eligible and what to do next.

Step 4: If approved, follow the return or exchange instructions provided by our team.

Please wait for our instructions before shipping an item back to us.

5. SIZE EXCHANGES

If you have ordered the wrong size, contact us within the return and exchange window. Size exchanges are subject to product availability and the condition of the item. If the requested size is unavailable, our team will explain the available options. Please check the size chart on the product page carefully before ordering.

6. REFUNDS

If a refund is approved, it will be processed according to the applicable payment method and refund procedure. The time taken for the amount to appear in your account may depend on your bank or payment provider. We will communicate the next steps once your request has been reviewed. Where a refund is required under applicable law, it will be handled accordingly.

7. RETURN SHIPPING CHARGES

For verified cases involving damaged, defective or incorrectly supplied products, BHRAM will arrange or cover reasonable return shipping costs as applicable. For other approved requests, any applicable shipping charges will be communicated before the return or exchange is completed.

8. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible. We will try to assist if the order has not already been processed or shipped. Cancellation and refund requests will be handled according to the applicable policy and legal requirements.

9. IMPORTANT INFORMATION

Please inspect your order after delivery and contact us promptly if you notice an issue. We reserve the right to investigate suspected fraudulent or abusive claims, subject to applicable law. Nothing in this policy is intended to remove any consumer rights available to you under Indian law.

Please include your order number in every request.

Thank you for choosing BHRAM. We appreciate your trust and will do our best to provide a fair and helpful resolution.